Customer Service

Shipping & Tracking
Returns & Exchange
Ordering
Payment, Pricing & Promotions

Shipping & Tracking: Shipping Policy; Your order will be dispatched normally within 12-48 hours after receiving your payment. We will deliver the product by EMS - Worldwide Express Mail Service (Online Tracking). It takes 6~8 business days to arrive normally and the shipping fee is free. However we need you to provide us a detailed shipping address. If your billing address and shipping address is not the same. You will get an email from us for the confirmation. Be reminded that the address you provide must be the right and detailed one, otherwise, we are not responsible for the failed shipping.; Tracking order; All our goods are classed well and by standard. So our customers can search the runningshoes which they like very well. Once more, if you can't find the runningshoes which you want on our website, hope you can email us, we would like to try our best to service you. All the pictures of the goods will be update on time, if there are some goods which haven't be showed on our website, please send the pictures of the runningshoes which you want to us, we will reply you as soon as possible.
Returns & Exchange: Your satisfaction is our ultimate goal. You can return all articles purchased from the Asics Running shoes Online Shop within 15 days of receipt. Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.; For Returns; Please use the enclosed return sticker for your return, which includes our return address. For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form for each return to ensure we can process your return as quickly as possible. Please pay attention to that the original shipping charges are non-refundable and a 15% restocking fee will be deducted from the refund amount. So please contact us with all your questions and concerns before placing.; For Exchange; Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges are not subject to a restocking fee. Items must be returned within 15 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
Ordering
: The simplest way to order Asics Runningshoes is visiting our website and choose which you like. Of course, if you can't find the goods which you want on our website, hope you can email us, we would like to try our best to service you. All the pictures of the goods will be update on time, if there are some goods which haven't be showed on our website, please send the pictures of the products which you want to us, we will reply you as soon as possible.
Payment, Pricing & Promotions
: We currently accept payment via PayPal and Credit Cards. Please read the following information for more details before you shop with us:; 1. You should confirm that the PayPal and Credit Card that are being used are yours or that you have been specifically authorised by the owner of the PayPal and Credit Cards to use them. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.; 2. We take all possible measures, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.; 3. We take all reasonable care to make our Site secure. All PayPal and Credit Cards transactions on this site are processed using Secure Socket Layer (SSL) technology via our secure server. If you are a user of our store, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.; Enjoy your shopping at our asics shoes online store.